The reader is not available unless you unplug the USB and plug it back in. The machine recognizes that the readers are there, but when a user logs off or shuts down the next time the machine goes to the login screen. They have ran flawlessly across XP, Vista, and WIn7 until this point. We have always ran the combination of Imprivata software and Upek eikonTouch figerprint readers. So, I have been troubleshooting this problem for over a week my company recently purchased new machines, which happen to be HP Touchsmart PC's.
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